Montefiore Medical Center
Thank you for choosing Montefiore Medical Center. We understand that
billing and payment for health care services can be confusing and complicated.
Hopefully the following information will answer some of your questions.
Click here for a sample statement
Call Us with Billing Questions
If you have any questions about your bill(s), please contact our Customer
Service Department and request to speak with a Patient Account Representative
Monday through Friday from 8 a.m. till 6 p.m. Please call the telephone number
that appears on your statement.
Who Can Discuss a Bill
Confidentiality is important. Our Patient Account Representatives may only
speak with the patient or the person designated in writing by the patient to
receive the bill(s) on behalf of the patient. This is required by both federal
and state law.
Have Your Statement on Hand
To help us answer your questions efficiently, have a copy of your statement,
insurance card(s) and any additional information available.
We Bill Your Insurance Directly
For services typically covered by insurance, we will bill your primary
insurance company, and if applicable, your secondary insurance company as a
courtesy, including Medicare and Medicaid.
It is important to remember that health insurance coverage varies and some
services may not be covered. If you have questions regarding your health
insurance coverage, please call your insurance company to better understand how
your policy works prior to receiving care by Montefiore Medical Center.
Statements for Unpaid Balances
If your insurance company does not pay the entire bill, we will send you a
statement to notify you of any remaining unpaid balances. We will not send you a
statement until your primary insurance company has fulfilled its financial
Methods of Payment
For your convenience, we accept checks, credit cards (American Express, Discover, Visa and
Master Card) for payment. You can call the Customer Service Department and give
them your credit card information over the telephone or you make pay by credit
card over this secure web site. Please note: payment is due upon receipt of
Credit card payments made on this on-line portal will be applied to your patient
account within 48 business hours from the time of transaction.
Payment should be sent to the address in the remit to section of your statement.
For your convenience, a return envelope has been enclosed. To ensure that we credit
your account properly, tear off the top portion of your bill and mail it in the envelope
provided. If paying by check, write your account number(s) on your check.
Submitting Partial Payment
If you choose to submit a partial payment that is less than the total balance
due, the Montefiore Medical Center Business office will need to determine where
to apply the partial payment.
Please contact Customer Service if you have any questions regarding
overpayments. If applicable, we will apply any overpayments to any of your other
Inform Us of Changes
If you are a current patient, please inform us if your personal or insurance
information has changed since your last visit. The lack of current information
can cause payment delays or denials that may ultimately leave you responsible
Co-payments for both physician and hospital care and other balances you may owe
are due on the day you receive services. If your insurance requires it, you will
need to pay for estimated coinsurance or deductibles related to your care. If
you have any questions regarding your co-payments or deductibles, please call
your insurance company.
Authorization of Services
Most health plans require authorization, particularly for elective services, and
may require you to notify your primary care physician. If your insurance company
decides your service was not medically necessary, is a pre-existing condition,
or is not a covered service, you will be asked to pay at the time of service.
Consent = Financial Responsibility
The person who consents to medical treatment will be financially responsible for
the bill, including legal guardians of a child.
Medicare Patients: What to Expect
If you are a Medicare patient, you will be asked a series of questions regarding
your status, including other insurance you may have and your retirement. These
questions are required by law and must be asked each time you visit us. If you
are covered by Medicare, we will submit your claims to Medicare on your behalf.
When Medicare Doesn't Cover a service
Medicare requires we provide only those services approved by Medicare as deemed
medically necessary. In the event the service is not covered by Medicare, we may
ask you to sign a notice that makes you financially responsible for the services
Additionally, we will bill you and/or your supplemental insurance carrier
for services not covered by Medicare such as self-administered medications and
routine health exams. However, if neither covers these services you will be
responsible for payment for these services.
- What if I cannot afford to pay the
balance on my hospital bill?
- I gave my insurance information at the hospital. Why am I
receiving this statement?
- How do I change my personal information online? The insurance
information shown on my statement is incorrect. How do I change it?
- Where should I send my payment?
- Why didn’t my insurance company pay in full?
- What is the “NY State Surcharge” on my billing statement?
- What other bills can I expect to receive?
1. What if I cannot afford to
pay the balance on my hospital bill?
We are committed to maintaining financial aid policies that are consistent with our
mission and values and that take into account an individual’s ability to pay for medically necessary
health care services. Please see our financial aid policy located here. Additionally applications are available by clicking here
2. I gave my insurance information at the hospital.
Why am I receiving this statement?
If our billing offices have not received information that you supplied at
registration, you will receive a statement. In some cases we may not have been
able to process information that you have furnished prior to the mailing of a
statement. We apologize if your account has not been updated with the relevant
information prior to the statement being mailed and ask that you forward the
information by updating the appropriate section of our Patient Online
3. How do I change my personal information online?
The insurance information shown on my statement is incorrect. How do I change
Please contact us using the information provided in the 'Contact Us' page of this site.
4. Where should I send my payment?
Payment should be sent to the address in the remit to section of your
statement. For your convenience, a return envelope has been enclosed or you may
choose to pay online by logging in to your online account and pay using credit card.
5. Why didn’t my insurance company pay in full?
Many insurance policies have a deductible, co-pay, or coinsurance amount.
Sometimes certain charges are not covered under particular policies. This may be
the case with your carrier. For certain policies, balance billing is prohibited;
we will not bill you for the balance unless called for by your policy and
permitted by law. To confirm your responsibility under your policy, if any, you
can call your insurance company directly or call the telephone number listed at
the bottom of your billing statement for further information.
6. What is the “NY State Surcharge” on my billing
The surcharge is a kind of “tax” that hospitals in New York State are
required to add to any co-payments your insurance carrier charges to you when it
processes your claim. The surcharge is not charged to you on amounts considered
to be insurance deductibles. The hospital does not keep this portion of your
payment; the hospital is required to submit it to the New York State Department
7. What other bills can I expect to receive?
In addition to the hospital bill you have received, you may receive bills
from one or more of these other providers who bill independently including but
not limited to:
• The physician(s) / doctor(s) who cared for you while you were a patient at the
• The anesthesiologist if you had a procedure at the hospital.
• The ambulance if you were brought to the hospital by ambulance.
• Physicians who may have provided interpretation services for lab work,
x-rays, and the like to your physicians, even if they did not see you.